Most new, unopened items can be returned within 30 days of delivery for a full refund. We will also cover the return postage costs if the return is due to an error on our part (you received the wrong item, a defective item, etc.).
You should expect to receive your refund within four weeks of your package being handed over to the return sender, but in many cases you will receive your refund faster. This period includes the time it takes us to receive your return from the carrier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you wish to return an item, simply log into your account, access the order using the 'Complete Orders' link in the 'My Account' menu and click on the 'Return Item' button. We will notify you of your refund via email once we have received and processed the returned item.
delivery and shipping
Free shipping for domestic and international orders:
From a total order value of EUR 70, the delivery within Germany and to the following countries is free of charge: Belgium, Denmark, France, Greece, Great Britain, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Austria, Poland, Sweden, Switzerland and Spain.
Regular delivery conditions for Germany:
The price for standard delivery is EUR 5.90 and is only valid for orders within Germany. The delivery time is approx. 4 to 7 working days.
Regular delivery conditions for the following countries: Austria, Belgium, Denmark, France, Greece, Great Britain, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Sweden, Switzerland and Spain:
The delivery time is approx. 4 to 7 working days.
The shipping costs are EUR 14, regardless of the order value.
Shipping and Delivery: Delivery
During the ordering process, you will be shown the estimated shipping date for the items you have ordered.
Our delivery service provider (Post/DHL) does everything to ensure that your order reaches its destination as quickly as possible. Please understand that delivery delays can occasionally occur due to fluctuating delivery times (e.g. as a result of weather or traffic-related influences).
You will also find the expected delivery time in the detailed view of the respective item. If there are any obstacles to delivery, we will inform you of this by e-mail and, if possible, an indication of the expected delivery date. If the items are available for immediate delivery, they are usually handed over for delivery within 24 hours.
Shipping and delivery: Delivery abroad
Semerkandonline.de accepts orders from the following countries:
Belgium
Denmark
France
Greece
Great Britain
Ireland
Italy
Luxembourg
Monaco
Netherlands
Norway
Austria
Poland
Sweden
Switzerland
Spain
Please note our overview of shipping costs.
Please note that due to customs regulations and long shipping routes, the delivery date cannot be predicted exactly. If you have any questions, please contact our customer service.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
